Guarantee

Shopping Experience

You deserve a shopping experience that is satisfying, rewarding and fun.

Our goal and commitment to deliver more than you expect..

Your online shopping experience should always be easy - and we're working hard to make sure it is. Your concerns and questions matter, so let us know what you think about our products, services, and security. Every time you visit the site, you'll see how we are growing and meeting your needs..

Our 100% Satisfaction Guarantee

At Ermitage Jewelers, your satisfaction is what really counts. We want you to be 100% fully and completely satisfied when you do business with us. Whether you are a first-time customer, or a loyal long-time customer, we want you to order from us with confidence. All orders are processed with care to meet our customer's needs. We appreciate the importance of your purchase. Therefore, orders are processed and shipped everyday (except Sunday). We are here to make your online shopping experience a great one.

Authenticity Guarantee

All of your purchases from Ermitage Jewelers are delivered with a product guarantee. We guarantee the quality of all of our merchandise and certify each purchase for its authenticity and value. We certify that your jewelry purchase is made from real gold or platinum with genuine diamonds and/or gemstones as per the quality promised by Ermitage Jewelers.

Our watches come in original boxes and papers are included. Our timepieces undergo a meticulous examination process by our in-house Master Watchmaker with over 25 years of experience in Cartier, Rolex and other Swiss made timepiece repair. This ensures authenticity and proper mechanical performance for years to come..

We strive to make your experience with us no less than perfect.

One Year Limited Warranty

All jewelry and watches purchased from Ermitage Jewelers are warranted for 1 full year against any manufacturer's defects. If a jewelry or a watch item fails within that period of time, Ermitage Jewelers, at its discretion, will either repair or replace the item. Normal wear and tear, abuse, and the loss of precious, semi-precious stones or pearls from settings are not covered. .

Safe Shopping

Ermitage Jewelers is committed to maintaining the security and privacy of your personal information at all times, both during and after your purchase. Shopping with Ermitage Jewelers is 100% secure. Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology with 256-bit encryption of critically sensitive information. That means information passed between your computer and Ermitage Jewelers cannot be read in the event someone else intercepts it. For more information please visit our Privacy page.

The bottom line is your credit card information is as safe as when you are paying in your local mall or a glossary store. According to CNN:.

"The prevalent opinion... is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

Fast and Reliable Shipping

While we are committed to shipping orders within 1-2 business days, most orders are actually shipped the same day that you place your order. Order by 2PM EST on any weekday and in most cases your order will be shipped the same day. Special order items, custom engagement rings, personalized items, and some watches are shipped within one to three business days. Custom order items will have the expected shipping time listed in the description of that item. Though rarely a concern, when an item is out of stock you will be notified by e-mail of the expected delivery date. All orders are shipped fully insured and are packaged and checked in the presence of two employees..

30 Days Money Back Guarantee

If you are not 100% satisfied with your purchase, you may return or exchange the unused item(s) Within 30 days of shipping date. Please refer to our RETURN POLICIES page..